Runs and Errors

Every time an automation starts, Theymes creates a run. Runs help you understand what happened, which actions executed, what values were produced, and why an automation failed.

Run statuses

Status	Meaning
Running	The automation is still executing.
Completed	The automation finished without recorded errors.
Failed	One or more actions failed.

Run list

The run list shows recent runs for an automation, including:

Run status.
Trigger name.
Created and updated times.
Whether the run had errors.

Use the errors-only filter when you want to investigate failures.

Run details

The run detail page shows:

The run ID.
The automation that created the run.
The run status and timestamps.
Execution errors.
The timeline of executed nodes.
Output variables created by each node.

Use run details to confirm that filters matched correctly, Liquid templates rendered as expected, HTTP request outputs were extracted correctly, and switch branches selected the intended path.

Common error causes

Cause	What to check
Missing or invalid Liquid value	Check the node name and variable path. Make sure the value exists for this trigger.
HTTP request failed	Check the URL, method, credentials, headers, and request body.
HTTP output missing	Check the response path and output type.
Ticket action failed	Check that the ticket is still accessible and that the action is valid for the ticket state.
Workflow input missing	Check whether a required input was left empty.
No switch branch matched	Add or adjust a fallback branch, or update branch conditions.

Troubleshooting workflow

Open the failed run.
Find the first node with an error.
Check the values produced by previous nodes.
Verify any Liquid template used by the failed node.
Update the automation draft.
Save and publish the automation again.

Retention

Automation run history is kept for a limited time. If you need long-term reporting, send important automation events to your own system with an HTTP request or Slack message.

​Run statuses

​Run list

​Run details

​Common error causes

​Troubleshooting workflow

​Retention