# Theymes

> Theymes is an AI-native customer support platform for gaming and consumer applications. Automate support, manage knowledge, deploy AI agents, integrate in-app support, and turn customer conversations into actionable insights.

- [Product docs](https://docs.theymes.com/product/overview.md): Guides for using Theymes as a support team, including automations and manual workflows.
- [Automation](https://docs.theymes.com/product/automation/overview.md): Automate repeatable support processes with triggers, actions, conditions, and variables to update tickets and route work.
- [Triggers](https://docs.theymes.com/product/automation/triggers.md): A trigger decides when an automation starts. Trigger automations run automatically. Workflows use a manual workflow trigger that agents can run from a ticket.
- [Actions and Switches](https://docs.theymes.com/product/automation/actions-and-switches.md): Actions are the steps an automation runs after its trigger. Each action can use static values or Liquid variables from the trigger and previous actions.
- [Liquid Variables](https://docs.theymes.com/product/automation/liquid-variables.md): Use Liquid variables to insert trigger data and outputs from previous actions into automation messages, requests, and other text fields.
- [Workflows](https://docs.theymes.com/product/automation/workflows.md): Create manual ticket workflows for repeatable processes that need an agent’s judgment, such as escalations, refunds, investigations, or handoffs.
- [Runs and Errors](https://docs.theymes.com/product/automation/runs-and-errors.md): Every time an automation starts, Theymes creates a run. Runs help you understand what happened, which actions executed, what values were produced, and why an automation failed.
- [Developers](https://docs.theymes.com/developers/index.md): Integrate Theymes into your game or website with the SDK, player metadata, widget, and API.
- [Player Metadata](https://docs.theymes.com/developers/player-metadata/player-metadata.md): Theymes allows you to send metadata about the players to provide better support. With player metadata you can:
- [Player Verification](https://docs.theymes.com/developers/player-metadata/player-verification.md): Verify signed player metadata to confirm player identity, prevent tampering, and control whether unverified players can contact support.
- [Player Verification Guide](https://docs.theymes.com/developers/player-metadata/player-verification-guide.md): Set up player verification by generating a signing key pair and configuring JWKS so Theymes can verify your signed player metadata.
- [About Theymes SDK](https://docs.theymes.com/developers/sdk/about.md): Theymes SDK allows you to integrate Theymes into your game or web page. It allows you to gather feedback from your players, provide in-game support, and more.
- [About Unity SDK](https://docs.theymes.com/developers/sdk/unity/about.md): Add player feedback and in-game support to your iOS, Android, WebGL, Windows, macOS, and Linux games with the Theymes Unity SDK.
- [Installing the SDK](https://docs.theymes.com/developers/sdk/unity/installing.md): Installing the Theymes Unity SDK is a straightforward process. You can either install the SDK from Git or from a tarball.
- [Configuring the SDK](https://docs.theymes.com/developers/sdk/unity/configuring.md): Configure the Unity SDK with a TheymesConfig object or persistent settings on TheymesSdk to customize the help center.
- [Notifications](https://docs.theymes.com/developers/sdk/unity/notifications.md): There are three kind of notications that Theymes SDK supports:
- [Push notifications](https://docs.theymes.com/developers/sdk/unity/push-notifications.md): Set up push notifications for iOS and Android in Unity using Firebase Cloud Messaging or Apple Push Notification service.
- [Privacy and young players](https://docs.theymes.com/developers/sdk/unity/privacy-and-young-players.md): Control how player data is handled in the Unity SDK with privacy mode and settings for young players.
- [API Reference](https://docs.theymes.com/developers/sdk/unity/api.md): All the Theymes SDK methods are static and can be called using the TheymesSdk class. The TheymesSdk class is located in the Theymes namespace.
- [About iOS SDK](https://docs.theymes.com/developers/sdk/ios/about.md): Add an in-app help center, player metadata, and notifications to your app with the native Theymes iOS SDK for Swift and Objective-C.
- [Installing the SDK](https://docs.theymes.com/developers/sdk/ios/installing.md): Add the Theymes SDK to your iOS project with CocoaPods. Choose the SDK version from the Theymes iOS SDK releases page.
- [Configuring the SDK](https://docs.theymes.com/developers/sdk/ios/configuring.md): Configure the iOS SDK with per-request options or persistent settings for language, player metadata, and other help-center preferences.
- [Notifications](https://docs.theymes.com/developers/sdk/ios/notifications.md): Theymes SDK supports three kinds of notifications:
- [Push notifications](https://docs.theymes.com/developers/sdk/ios/push-notifications.md): For an overview of notification types, see Notifications. This page describes how to set up push notifications on iOS.
- [Privacy and young players](https://docs.theymes.com/developers/sdk/ios/privacy-and-young-players.md): Control how player data is handled in the iOS SDK with privacy mode and settings for young players.
- [API Reference](https://docs.theymes.com/developers/sdk/ios/api.md): All SDK methods are static and are called on the Theymes class.
- [About Android SDK](https://docs.theymes.com/developers/sdk/android/about.md): Theymes has a native Android SDK for Java and Kotlin.
- [About Web SDK](https://docs.theymes.com/developers/sdk/web/about.md): Theymes has a native Web SDK for Javascript. You can use the Web SDK in your game or as a widget on your web page.
- [Installing the SDK](https://docs.theymes.com/developers/sdk/web/installing.md): You can install the SDK from npm or using a <script> tag:
- [Configuring the SDK](https://docs.theymes.com/developers/sdk/web/configuring.md): Configure the Web SDK with per-request options or persistent settings for language, player metadata, and other help-center preferences.
- [Using the SDK](https://docs.theymes.com/developers/sdk/web/using.md): If you install the SDK with <script> tag, the SDK is in window.theymes namespace, e.g. theymes.initialize.
- [Web Widget](https://docs.theymes.com/developers/sdk/web/web-widget.md): If you install the widget with <script> tag, the SDK is in window.theymes namespace, e.g. theymes.initialize.
- [Content Security Policy (CSP)](https://docs.theymes.com/developers/sdk/web/content-security-policy.md): If you use Content Security Policy in your game or on your web page, this guide helps you to make sure Theymes SDK works with your policy.
- [API Reference](https://docs.theymes.com/developers/sdk/web/api.md): JavaScript SDK methods for initializing Theymes, opening support, and configuring the player.
- [Theymes API](https://docs.theymes.com/developers/api.md): The Theymes API allows you to interact with Theymes platform programmatically. You can use it to access and manage resources.
- [Get announcements](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/get-announcements.md): List explicitly configured shared and game announcements. Shared announcements have gameId null. Excludes environment overrides and deleted games; inherited announcements are not duplicated. Ordered shared first, then by game ID.
- [Put announcements](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/put-announcements.md): Create or fully replace one announcement. gameId is required: null selects shared scope, a game UUID selects game scope. shortContent is localized plain text and must be nonblank in the primary language configured in your account. longContent is localized Markdown; null or an empty object clears det…
- [Delete announcements](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/delete-announcements.md): Clear the shared announcement. Game and environment overrides are preserved. Succeeds even when no shared announcement is configured.
- [Delete announcements 1](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/delete-announcements-1.md): Clear the game announcement, restoring the shared fallback. Environment overrides are preserved. Succeeds even when the game has no configured announcement.
- [Get tickets](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/get-tickets.md): Get tickets
- [Post tickets](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/post-tickets.md): Create a new ticket. To include attachments, call POST /attachments to obtain upload URLs, upload the files, and pass the returned attachment IDs in the `attachments` array.
- [Post attachments](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/post-attachments.md): Generate a pre-signed upload URL for a ticket attachment. Upload the file with an HTTP PUT request to the returned URL, then pass the attachment ID in the POST /tickets request.
- [Get attachments](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/get-attachments.md): Redirect to a short-lived signed URL for downloading a previously uploaded ticket attachment.
- [Post tickets actions](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/post-tickets-actions.md): Perform actions on a ticket such as managing metadata, sending messages, assigning, changing status, and closing
- [Get tickets events](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/get-tickets-events.md): Get selected ticket events, including message attachments as downloadable attachment IDs.
- [Get tickets breadcrumbs](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/get-tickets-breadcrumbs.md): Get SDK breadcrumbs captured for a ticket.
- [Get games](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/get-games.md): Get games for the company associated with the API key
- [Get tags](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/get-tags.md): Get tags for the company associated with the API key
- [Get fields](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/get-fields.md): Get fields for the company associated with the API key
- [Post playerschedule deletion](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/post-playerschedule-deletion.md): Schedule deletion of a player's data. The player will be scheduled to be deleted in 24 hours. The scheduled deletion can be cancelled from the Theymes application if necessary.
- [Delete player](https://docs.theymes.com/api-reference/authenticated-endpoints-api-key/delete-player.md): Immediately and permanently delete a player's data. Unlike schedule-deletion, there is no 24-hour delay and the deletion cannot be cancelled. This endpoint is only available to companies that have been explicitly allowlisted; contact Theymes to request access.
- [Get supportsessionsredirect](https://docs.theymes.com/api-reference/public-support-links-no-authentication/get-supportsessionsredirect.md): Create a web support session from metadata passed in the query string and redirect the player to the public web support site with the session code attached (`sid`). Requires no authentication; the game is identified by its game environment `token`. Extra `player.*`, `tags`, and `fields.*` query para…
- [Post supportsessions](https://docs.theymes.com/api-reference/public-support-links-no-authentication/post-supportsessions.md): Create a web support session from metadata passed in the request body and return the session code together with the full public web support URL that has the session code attached (`sid`). Requires no authentication; the game is identified by its game environment `token`.

## OpenAPI Specs

- [openapi](https://api.theymes.com/openapi)

## Optional

- [Theymes](https://theymes.com)
- [Support app](https://app.theymes.com)


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