> ## Documentation Index > Fetch the complete documentation index at: https://docs.theymes.com/llms.txt > Use this file to discover all available pages before exploring further. # Perform ticket actions > Perform actions on a ticket such as managing metadata, sending messages, assigning, changing status, and closing ## OpenAPI ````yaml https://api.theymes.com/v2/openapi.json post /tickets/{ticketId}/actions openapi: 3.1.0 info: title: Theymes API v2 version: 2.0.0 description: >- Theymes API allows you to interact with the Theymes platform. Most endpoints require an API key for authentication. You can generate an API key in the Theymes dashboard. The API key should be included in the Authorization header (```Authorization: Bearer ```). The public support link endpoints do not require authentication and are grouped separately below. servers: - url: https://api.theymes.com/v2 security: [] tags: - name: Authenticated endpoints (API key) description: Endpoints that require an API key in the Authorization header. - name: Public support links (no authentication) description: >- Endpoints for creating web support sessions and links. These require no authentication and are identified by an app environment token. paths: /tickets/{ticketId}/actions: post: tags: - Authenticated endpoints (API key) summary: Perform ticket actions description: >- Perform actions on a ticket such as managing metadata, sending messages, assigning, changing status, and closing operationId: performTicketActions parameters: - schema: type: string format: uuid description: The ID of the ticket to perform actions on required: true description: The ID of the ticket to perform actions on name: ticketId in: path - schema: type: string description: Bearer token API key required: true description: Bearer token API key name: Authorization in: header requestBody: required: true content: application/json: schema: type: object properties: actions: type: array items: oneOf: - type: object properties: type: type: string enum: - addTags tagNames: type: array items: type: string minItems: 1 userId: type: string format: uuid description: >- The Theymes user to attribute as performing the action. The user must have access to the ticket app. required: - type - tagNames title: addTags description: Action to add tags to the ticket - type: object properties: type: type: string enum: - setFields fields: type: object additionalProperties: anyOf: - type: string - type: number - type: array items: type: string - type: boolean description: >- Value of the custom field to add to the ticket, type depends on field configuration in Theymes support app description: >- Map of custom field keys to their values to set on the ticket userId: type: string format: uuid description: >- The Theymes user to attribute as performing the action. The user must have access to the ticket app. required: - type - fields title: setFields description: Action to add custom fields to the ticket - type: object properties: type: type: string enum: - setOnHold onHold: type: boolean description: >- Whether to set the ticket on hold (true) or remove from on hold (false) userId: type: string format: uuid description: >- The Theymes user to attribute as performing the action. The user must have access to the ticket app. required: - type - onHold title: setOnHold description: >- Action to set the ticket on hold or remove from on hold. Only one ticket status action may be specified - type: object properties: type: type: string enum: - setStatus status: type: string enum: - waiting - assigned description: >- Status to set. Assigned resolves to unassigned when the ticket has no assignee. Use setOnHold, resolveTicket, or rejectTicket for hold and closed states. userId: type: string format: uuid description: >- The Theymes user to attribute as performing the action. The user must have access to the ticket app. required: - type - status title: setStatus description: >- Action to set the status of an open ticket. Only one ticket status action may be specified - type: object properties: type: type: string enum: - setCustomerInfo customer: type: object properties: name: type: string description: The name of the customer tier: anyOf: - type: number enum: - 1 - type: number enum: - 2 - type: number enum: - 3 description: The tier of the customer required: - type - customer title: setCustomerInfo description: The customer info to set on the ticket - type: object properties: type: type: string enum: - sendMessage message: type: string minLength: 1 description: >- The outbound message content to send to the ticket. The message must be in the language of the ticket. userId: type: string format: uuid description: >- The Theymes user to attribute as the message sender. The user must have access to the ticket app. required: - type - message title: sendMessage description: Action to send an outbound message to the ticket - type: object properties: type: type: string enum: - addPrivateNote message: type: string minLength: 1 description: The private note content to add to the ticket userId: type: string format: uuid description: >- The Theymes user to attribute as performing the action. The user must have access to the ticket app. required: - type - message title: addPrivateNote description: Action to add a private note to the ticket - type: object properties: type: type: string enum: - resolveTicket userId: type: string format: uuid description: >- The Theymes user to attribute as performing the action. The user must have access to the ticket app. required: - type title: resolveTicket description: Action to resolve the ticket - type: object properties: type: type: string enum: - rejectTicket userId: type: string format: uuid description: >- The Theymes user to attribute as performing the action. The user must have access to the ticket app. required: - type title: rejectTicket description: Action to reject the ticket - type: object properties: type: type: string enum: - assignTicket assigneeId: type: string format: uuid description: The user ID to assign the ticket to userId: type: string format: uuid description: >- The Theymes user to attribute as performing the action. The user must have access to the ticket app. required: - type - assigneeId title: assignTicket description: Action to assign the ticket to a user - type: object properties: type: type: string enum: - unassignTicket userId: type: string format: uuid description: >- The Theymes user to attribute as performing the action. The user must have access to the ticket app. required: - type title: unassignTicket description: Action to remove the current ticket assignee - type: object properties: type: type: string enum: - removeTags tagNames: type: array items: type: string minItems: 1 userId: type: string format: uuid description: >- The Theymes user to attribute as performing the action. The user must have access to the ticket app. required: - type - tagNames title: removeTags description: Action to remove tags from the ticket minItems: 1 required: - actions responses: '200': description: Result of performing the actions content: application/json: schema: type: object properties: success: type: boolean required: - success ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.